Refund Policy
Last updated: September 9, 2026
1. Digital products, delivered instantly
Every Product sold on JNRIROHA is a digital download — beats, stems, and license certificates — made available to you immediately once payment is confirmed. Because the files are accessible right away and can be copied, all sales are final and non-refundable once a download link for the Product has been issued, except in the specific situations below.
2. When we will issue a refund
We will refund an order if:
- You were charged more than once for the same order (duplicate/double charge)
- Payment was taken but the order failed to complete on our end, so no working download link or license was ever issued
- The file(s) you received are genuinely corrupted or don't match what was purchased (wrong beat, wrong license format), and we're unable to fix or replace them promptly
To request one of these, contact us within 7 days of your purchase at hello@jnriroha.com with your order reference number (shown on your order status page and in your confirmation email). We'll investigate and respond within a few business days.
3. What we don't refund
- Change of mind after downloading a beat
- Buying the wrong license tier by mistake — check the license comparison at checkout carefully before paying; if you haven't downloaded anything yet, contact us and we may be able to help you switch tiers instead of refunding
- An Exclusive license purchase, once the beat has been marked sold and removed from sale to other buyers — this action can't be undone
- Dissatisfaction with the beat's creative or musical fit for your project — please use the preview player before purchasing
4. Chargebacks
If you have an issue with an order, please contact us first — we can usually resolve it faster than a chargeback through your bank or card provider. Filing a chargeback for a Product you've already downloaded, without first giving us a chance to help, may result in your account being suspended and access to future purchases restricted.
5. How refunds are paid
Approved refunds are issued back to the original payment method through Korapay. Depending on your bank, it can take a few business days for a refund to appear after we process it on our end.
6. Contact
Questions about a specific order? Reach us at hello@jnriroha.com or via our contact page — include your order reference number so we can look into it quickly.